Customer support specialist

Employment term : Permanent  Job Type : Full time
Category: Other IT Location : Yarevan

Job description:

VB Techno Solutions is looking for a competent Customer Support specialist to provide personalized support online chat, phone calls and email.

Job responsibilities

  • Provide support through online chat, phone call and email
  • Handle incoming requests from customers and deal with problems
  • Follows up with customers to make sure that they are satisfied with a particular service
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Advice on company information
  • Inform customers of deals and promotions
  • Communicate and coordinate with internal departments
  • Identify and escalate issues to management
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
  • Conduct an ongoing registration of customer requests and accomplishments or any other outcomes

Required qualifications

  • Excellent knowledge of Armenian
  • Excellent knowledge of English
  • University degree
  • In the progress of study is acceptable
  • Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community
  • The detail-oriented, flexible personality

Required candidate: Mid level

Additional information

Interested candidates are encouraged to submit a CV to